Shipping Policy

DELIVERY

We will ship your items as soon as possible, within a maximum of 5 days following your order. From Portugal Shoes products are packed in our customized boxes and are shipped from The Netherlands.

TRACKING YOUR DELIVERY

A tracking link directing you to the shipper’s portal will be sent to you via email once your order is shipped.

SHIPPING METHODS AND COSTS

We offer free delivery in The Netherlands for orders above 200 euros. For orders under 200 euros the shipping costs 4,95 euros. 

For other countries, the shipment costs will be as follows:

- EUROPE: 12,95 EUR

- REST OF WORLD: 29,95 EUR

ESTIMATED DELIVERY TIME

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

- EU COUNTRIES: 1 - 3 Business days

- REST OF EUROPE: 2 – 7 Business days

- REST OF WORLD: 3 – 8 Business days to arrive at the country destination

In certain circumstances if the first delivery attempt to your specified address fails, you may be notified by the courier that your order is available to collect from your local post office location. Please follow the instructions on the card provided by the courier and contact us if you require further information. The availability of this service is not guaranteed and is subject to restrictions.

DUTIES AND TAXES

International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. Please contact us for assistance.

We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.

ORDER CANCELLATION

If you would like to cancel or change the order, please contact us immediately by email. Then, the payment will be refunded to your account which may take up to 10 business days. We may not change the order once the product has already been shipped.

 

Looking for assistance?

0655014299

tjerk@fromportugalshoes.com

Customer Service Hours: 
Tuesday - Friday 10:30 - 18:00