We have a 8-day return policy, which means you have 8 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

To start a return, you can contact us at joana@fromportugalshoes.com. If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you choose to return the order via post, the financial responsability is yours.

You can always contact us for any return question at joana@fromportugalshoes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on gift cards.

All returns should be made to the following adress:

From Portugal & Co
Nieuwe Binnenweg 63B
3014GD Rotterdam
The Netherlands


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.