Shipping Policy

DELIVERY

We will ship your items as soon as possible, within a maximum of 5 days following your order. We offer free delivery in The Netherlands for orders above 200 euros. For orders under 200 euros the shipping costs 4,95 euros. 

For other countries within Europe we ship at a rate of 12,95 euros and to the rest of the world at a rate of 19,95 euros.

RETURNS

We try our best to ensure that our customers are happy with their purchases. So please feel free to contact us via email prior to an order in case you have doubts about your size or others.

If you’re not satisfied with your online purchase, you have 8 days from the date on which you receive the item to return it to:

From Portugal & Co
Nieuwe Binnenweg 63B
3014GD Rotterdam
The Netherlands

The shoes must be unworn and undamaged and packaging must be in original condition.

How to return or exchange

  1. Pack your shoes in its original box and put the box inside the same or another closed bag.
  2. Email us to inform us of your intention of returning the items as well as if you would like another pair/ size sent.
  3. Hand the parcel in at the post office. Be sure to get a receipt as proof of postage.

Exchange or Refund

We will contact you via email when we receive and approve your return.
Then we will confirm and send the item you would like in exchange or issue a refund by transferring the money to your bank account.

Return costs

If you choose to return the order via post, the financial responsability is yours. Items bought online can also be exchanged or returned at our store at the Nieuwe Binnenweg 63B in Rotterdam.

In any case the refund will be made to your bank account.

Looking to Return or Exchange?

Give us a call and we'll help you find the perfect pair. 

0655014299
tjerk@fromportugalshoes.com

Customer Service Hours: 
Tuesday - Friday 10:30 - 18:00